Privacy Policy

Your Data, Our Craftsmanship: Transparent. Secure. Respectful.

At Customcy, we believe in more than just handcrafted products—we believe in building trust. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit Customcy.com or place an order for our bespoke wood, leather, marble, salt, pottery, and cutlery creations. By using our site, you consent to the practices described here.

1. Information We Collect

What We Gather:

• Contact Details: Name, company name, email address, phone number
  
• Shipping & Billing Info: Addresses, payment details (credit card, bank transfer/Payoneer)
  
• Account Data: Profile information if you create a Customcy account
  
• Usage Data: Google Analytics cookies for site performance and improvement
  

Why It Matters: We need accurate contact and payment information to craft your custom pieces and keep you updated every step of the way. Analytics help us refine our site to better serve creative entrepreneurs worldwide.

2. How We Use Your Data

1. Order Fulfillment: Process quotes, samples, and bulk manufacturing seamlessly.
   
2. Marketing & Recommendations: Email you design ideas, promotions, and product suggestions tailored to your interests.
   
3. Customer Support: Respond quickly to inquiries, modifications, and replacement requests.
   
4. Analytics & Improvement: Analyze site traffic and user behavior to optimize your browsing and purchasing experience.
   

Call-to-Action:
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3. Data Sharing & Disclosure

We share your personal information only when necessary and under strict confidentiality:

• Service Providers: Payment processors, fulfillment/shipping partners, and our email marketing platform—solely to complete your orders.
  
• Legal Requirements: Courts or law enforcement when compelled by valid legal processes.
  
• Business Transfers: In the event of a merger, acquisition, or sale, customer data may transfer under this Privacy Policy’s terms.
  

Your trust is paramount; we never sell your data to third parties for their marketing purposes.

4. Data Retention & Security

• Retention Period:
  
  • Order, billing, and shipping records: 7 years (for tax and accounting)
    
  • Marketing permissions: Until you unsubscribe or request deletion
    
• Security Measures:
  
  • Encryption: SSL/TLS in transit; AES-256 at rest
    
  • Access Controls: Role-based permissions for our team
    
  • Audits & Monitoring: Quarterly security reviews and real-time intrusion detection
    
  • ISO-Certified Infrastructure: 24/7 physical and network security
    

Rest assured, we treat your information with the same care and precision as our handcrafted creations.

5. Your Rights & Controls

• GDPR (EU) & CCPA (California): We honor all your data subject rights under these laws and comply with other regional regulations globally.
  
• Access, Correction & Deletion:
  
  • Email: Send requests to asim@customcy.com
    
  • Account Portal: Update profile details directly in your dashboard
    
  • Response Timeline: Acknowledge within 48 hours; complete within 30 days (often sooner)
    

Your privacy matters—let us know how we can help you manage your data.

Questions? Reach out anytime at asim@customcy.com.

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